Payment, Refunds and Taxes

At Solido Designs, we take pride in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

For horizontal garage doors, your order begins production immediately upon payment of your deposit and is built to your specifications.  As every order we receive is a custom order,  your order cannot be cancelled, changed, returned or refunded once the panel order has been placed with the factory which typically occurs within 24 hours after you have accepted our quote and payment has been received. A non-refundable 60% deposit will be taken when the order is placed.

 

Damaged Products

If Customer receives damaged products; If damage is considerable please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record and photographs taken. Please save the all original packaging and notify Solido Designs immediately to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for Solido Designs to file a damage claim and replace damaged products.

We recommend you review the for the garage door panel you are purchasing prior to placing your order. The motor and hardware have a lifetime warranty however the warranty on the panels will vary.

Title/Risk of Loss

If Customer provides Solido Designs with Customer’s carrier account number or selects a carrier other than a carrier that regularly ships for Solido Designs, title to products and risk of loss or damage during shipment pass from Solido Designs to Customer upon shipment from Solido Designs’s facility (F.O.B. Origin, freight collect). For all other shipments, title to products and risk of loss or damage during shipment pass from Solido Designs to Customer upon receipt by Customer (F.O.B. Destination, freight prepaid and added). Customer should carefully inspect the products prior to acceptance and note any visible damage on the bill of lading and take photographs and forward all documentation to Solido Designs.  Notwithstanding the foregoing, title of products will remain with the applicable licensor(s) and Customer’s rights therein are contained in the license agreement between such licensor(s) and Customer. Solido Designs retains a security interest in the products until payment in full is received.

Accessory Returns

We do accept returns on accessories that you purchased with your door.  Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise.

When returning an item, please pack your return securely. Retain your shipping receipt for your records.

Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.

Accessories must be returned 100% complete. This includes manufacturers packing list:  all manuals, blank warranty cards and accessories.

Please contact Solido Designs to obtain a Return Merchandise Authorization (RMA) before shipping product back to Solido Designs. This will expedite and help ensure the proper action or credit upon processing.

Customer is responsible for shipping charges to Solido Designs’s for all accessories being shipped back to Solido Designs. Accessories exchanged or replaced will be shipped by Solido Designs to Customer, at Solido Designs expense, using the same shipping method as was used by Customer to ship the original products back to Solido Designs. If the carrier selected by Customer is not used by Solido Designs, a comparable shipping method will be selected.

Customer is responsible for all risk of loss and damage to products being shipped back to Solido Designs. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL. This is for your protection as well as to ensure quick action on your return.

Failure to return an accessory in accordance with the foregoing terms and within the applicable return period is deemed to be an acceptance of the product.

Solido Designs  Pricing Policy

All prices online and or quoted via telephone or electronic means are in US dollars and are subject to any applicable taxes according to state, country, province and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Important Information Regarding Colorado Sales/Use Tax

Solido Designs does not collect Colorado sales or use tax. Your purchase from us is not exempt from Colorado sales or use tax merely because it is made over the Internet or by other remote means. The State of Colorado requires Colorado purchasers to (A) file a sales or use tax return reporting all purchases that are taxable in Colorado and for which no tax was collected by us and (B) pay tax on those purchases.

Important Information Regarding Kentucky Sales/Use Tax

Solido Designs is not required to and does not collect Kentucky sales or use tax. The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by us and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s Internet website.

Important Information Regarding Louisiana Sales/Use Tax

Solido Designs does not collect Louisiana sales or use tax. Your purchase is subject to Louisiana use tax unless it is specifically exempt, and there is no exemption specifically based on the fact that a purchase is made over the internet, by catalog, or by other remote means. Louisiana law requires that use tax liability be paid annually on the Louisiana individual income tax return, or through other means as may be required by administrative rule by the secretary in accordance with the Administrative Procedure Act.

Important Information Regarding Oklahoma Sales/Use Tax

Solido Designs is not required to collect and does not collect Oklahoma sales/use tax. Your purchase from us is subject to Oklahoma use tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The State of Oklahoma requires Oklahoma purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

Important Information Regarding Rhode Island Sales/Use Tax

Rhode Island Sales & Use Tax Notice

Please be advised that pursuant to Rhode Island General Laws §§ 44-18-18 and 44-18-20, sales or use tax is due on taxable purchases made from Solido Designs. If tax was not paid at the time of purchase, the State of Rhode Island requires all customers who use, store, or otherwise consume taxable goods or services in Rhode Island to file a signed use tax return, Form T-205. This form is available on the Rhode Island Division of Taxation’s website (www.tax.ri.gov).

Form T-205 is due on or before the 20th day of each month following the month in which purchases are made, and must be accompanied by a remittance for the amount due. Checks and money orders should be made payable to the Tax Administrator.

Please contact the Rhode Island Division of Taxation at (401) 574-8955 or tax.excise@tax.ri.gov with any questions. (August 2017 Notice 2017-05)

Important Information Regarding South Dakota Sales/Use Tax

Solido Designs is not required to collect and does not collect South Dakota sales/use tax. Your purchase from us is subject to state use tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The state requires each South Dakota purchaser to report any purchase that was not taxed and pay tax on the purchase. The tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website.

Important Information Regarding Vermont Sales/Use Tax

Vermont law requires Solido Designs to notify you that sales or use tax is due on nonexempt purchases made from our company, and the State of Vermont requires a Vermont purchaser to pay the tax due on his or her tax return.

Important Information Regarding Washington Sales/Use Tax

Sales or use tax is due on certain purchases; Washington requires the purchaser to file a use tax return; and this notice is provided under the requirements of Sec. 205 of RCW chapter 82.08.

Neither sales nor use tax is being collected or paid upon the sale; you may be required to pay sales or use tax directly to the department; and you may contact the Washington State Department of Revenue at 800-647-7706 regarding whether and how to remit the sales or use tax to the department.

 Canada GST-PST-HST

An additional charge will be applied to your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. All provinces except Ontario, Prince Edward Island, New Brunswick, Nova Scotia and Newfoundland have 5% GST (Goods & Services Tax) added to all orders.

The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7%), Saskatchewan (5% PST) and Manitoba (8% PST). Ontario, New Brunswick and Newfoundland have 13% HST (Harmonized Sales Tax) added to all orders. Prince Edward Island has 14% HST (Harmonized Sales Tax) added to all orders. Nova Scotia has 15% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.

For the Calgary, Edmonton, Toronto and Vancouver metropolitan areas, allow 1-2 weeks for delivery.  For other metropolitan areas, allow 3-4 weeks for delivery.

Shipping & Delivery Information

At Solido Designs, we strive to deliver your purchase with excellent service and flexibility, every time. To that end, your horizontal garage door system and selected accessory items, will be delivered with low flat rates based on your delivery area — Local, National, Extended or Alaska/Hawaii.

Your order will be packed together in a crate to include the door sections, all required hardware, your motor and installation instructions.  All of our systems are shipped via Old Dominion Freight Line and we will provide you a tracking number once your system is shipped.  The balance of your order is required prior to shipping.

Although we very carefully pack your crate, if there are any issues with your order, damage to a section, etc; please contact us immediately so we can make it right!  We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime number to arrange a delivery appointment. We will not charge your account until your order has shipped.

US Continental Shipments

We ship most US orders to arrive via common carrier in 5-7 business days.  Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded.

Alaska & Hawaii

Items shipped to AK and HI are delivered via common carrier.  For deliveries to Alaska or Hawaii, please add an additional 10-14 days.

Canada

All items ship to Canada from the US. All prices shown are in US dollars.

Rush delivery is not available for orders shipping to Canada. Please contact Customer Service for further information.

International Deliveries

We cannot ship outside the US and Canada, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.

Product Availability

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service for additional information.

2-Day & 1-Day Rush

For an additional fee, we can ship orders to arrive in 2 to 3 business days from the date the order is complete. Note that we do not deliver on Saturdays or Sundays. Rush delivery is not available for Canada. Overnight delivery is available to some locations in the Washington D.C. metro area.

Terms and Condition of Product Sales

The terms and conditions of product sales are limited to those contained herein. Any additional or different terms in any forms delivered by you (“customer”) are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given. By accepting delivery of the products from Solido Designs, Inc., customer agrees to be bound by and accepts these terms and conditions of product sales unless customer and Solido Designs have signed a separate agreement, in which case the separate agreement will govern. Any general description of the types of products and results thereof posted on the website do not constitute part of the agreement between Solido Designs and customer.

Important Information About These Terms and Conditions of Product Sales

These Terms and Conditions of Product Sales constitute a binding contract between Customer and Solido Designs and are referred to herein as either “Terms and Conditions of Product Sales” or this “Agreement”. Customer accepts these Terms and Conditions of Product Sales by making a purchase from or placing an order with Solido Designs. These Terms and Conditions of Product Sales are subject to change without prior notice, unless otherwise agreed in writing by Solido Designs and Customer. Electronic messages are the equivalent of written and signed documents.

If Customer issues a purchase order, additional or different terms and conditions contained in any such purchase order will be null and void. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these Terms and Conditions of Product Sales or any purchase order (whether in electronic or written form) or invoice related thereto. This Agreement contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings, whether oral, written, electronic or implied, if any, between the parties with respect to the subject matter hereof.

Governing Law

THESE TERMS AND CONDITIONS OF PRODUCT SALES AND ANY SALE OF PRODUCTS HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF VIRGINIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF AN ARBITRATION OR LITIGATION WILL BE BROUGHT EXCLUSIVELY IN PRINCE WILLIAM COUNTY, VIRGINIA, AND CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED THEREIN, SUBMITS TO THE JURISDICTION THEREOF AND WAIVES THE RIGHT TO CHANGE VENUE. CUSTOMER FURTHER CONSENTS TO THE EXERCISE OF PERSONAL JURISDICTION BY ANY SUCH COURT WITH RESPECT TO ANY SUCH PROCEEDING. Except in the case of nonpayment, neither party may institute any action in any form arising out of these Terms and Conditions of Product Sales more than one (1) year after the cause of action has arisen. The rights and remedies provided Solido Designs under these Terms and Conditions of Product Sales are cumulative, are in addition to, and do not limit or prejudice any other right or remedy available at law or in equity.

Payment

Customer agrees to pay the total purchase price for the products as indicated on Solido Designs invoice. Terms of payment are within Solido Designs sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice, subject to continuing credit approval by Solido Designs. Solido Designs may invoice Customer separately for partial shipments. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1.5%) per month or the highest rate allowed by law. Customer must claim any exemption from such taxes, fees or charges at the time of purchase and provide Solido Designs with the necessary supporting documentation.

Export Sales

If this transaction involves an export of items subject to the Export Administration Regulations, such items were exported from the United States by Solido Designs in accordance with the Export Administration Regulations. Customer agrees that it will not divert, use, export or re-export such items contrary to United States law. Customer expressly acknowledges and agrees that it will not export, re-export, or provide such items to any entity or person within any country that is subject to United States economic sanctions imposing comprehensive embargoes without obtaining prior authorization from the United States Government. The list of such countries subject to United States economic sanctions or embargoes may change from time to time but currently includes Cuba, Iran, Sudan, and Syria. Customer also expressly acknowledges and agrees that it will not export, re-export, or provide such items to entities and persons that are ineligible under United States law to receive such items, including but not limited to, any person or entity on the United States Treasury Department’s list of Specially Designated Nationals or on the United States Commerce Department’s Denied Persons List, Entity List, or Unverified List. In addition, manufacturers’ warranties for exported products may vary or may be null and void for products exported outside the United States.

Warranties

Solido Designs warrants it products as tested according to UL and other standard test methods and abiding to any trade-secretes, patents, or formulations. Customer expressly waives any claim that it may have against Solido Designs based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights (each a “Claim”) with respect to any product and also waives any right to indemnification from Solido Designs or its Affiliates against any such Claim made against Customer by a third party. Customer acknowledges that no employee of Solido Designs is authorized to make any representation or warranty on behalf of Solido Designs in this Agreement. Solido Designs will not be responsible for and no liability shall result to Solido Designs for any delays in delivery which result from any circumstances beyond Solido Designs reasonable control, including, but not limited to, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, embargo, acts of God or acts or laws or regulation of any government or agency. Any shipping dates provided by Solido Designs and any purported deadlines contained in any other document are estimates only.

Pricing Information; Availability Disclaimer

Solido Designs reserves the right to make adjustments to pricing and products for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, raw material price increases and errors in advertisements. All orders are subject to product availability.

Limitation of Liability

Under no circumstances and notwithstanding the failure of essential purpose of any remedy set forth herein, will Solido Designs, suppliers or agents be liable for: (a) any incidental, indirect, special, punitive or consequential damages including but not limited to, loss of profits, business, revenues or savings , even if Solido Designs has been advised of the possibilities of such damages or if such damages are otherwise foreseeable, in each case, whether a claim for any such liability is premised upon breach of contract, warranty, negligence, strict liability or other theory of liability; (b) any claims, demands or actions against customer by any third party; (c) any loss or claim arising out of or in connection with customer’s implementation of any conclusions or recommendations by Solido Designs, resulting from, arising out of or otherwise related to the products. d) any claims, demands or actions based on an improper installation of our system either by our customer or a third party.  In the event of any liability incurred by Solido Designs or any of its affiliates, the entire liability of Solido Designss and its affiliates for damages from any cause whatsoever will not exceed the lesser of: (a) the dollar amount paid by customer for the product(s) giving rise to the claim; or (b) $5,000 USD.

Confidential Information

Each party anticipates that it may be necessary to provide access to information of a confidential nature of such party, the Affiliates or a third party (hereinafter referred to as “Confidential Information”) to the other party in the performance of this Agreement. “Confidential Information” means any information or data in oral, electronic or written form which the receiving party knows or has reason to know is proprietary or confidential and which is disclosed by a party in connection with this Agreement or which the receiving party may have access to in connection with this Agreement. Confidential Information will not include information which: (a) becomes known to the public through no act of the receiving party; (b) was known to the receiving party, or becomes known to the receiving party from a third party having the right to disclose it and having no obligation of confidentiality to the disclosing party with respect to the applicable information; or (c) is independently developed by agents, employees or subcontractors of the receiving party who have not had access to such information. To the extent practicable, Confidential Information should be clearly identified or labeled as such by the disclosing party at the time of disclosure or as promptly thereafter as possible, however, failure to so identify or label such Confidential Information will not be evidence that such information is not confidential or protectable.

Each party agrees to hold such Confidential Information confidential for a period of three (5) years following the date of disclosure and to do so in a manner at least as protective as it holds its own Confidential Information of like kind. Disclosures of Confidential Information will be restricted (i) to those individuals who are participating in the performance of this Agreement and need to know such Confidential Information for purposes of providing or receiving the products or otherwise in connection with this Agreement, or (ii) to its business, legal and financial advisors, each on a confidential basis. Upon the written request of a party, the other party will either return or certify the destruction of the Confidential Information of the other party.

If a receiving party is required by law, rule or regulation, or requested in any judicial or administrative proceeding or by any governmental or regulatory authority, to disclose the Confidential Information, the receiving party will give the disclosing party prompt notice of such request so that the disclosing party may seek an appropriate protective order or similar protective measure.

Arbitration

Any claim, dispute, or controversy (whether in contract, tort or otherwise, whether preexisting, present or future, and including, but not limited to, statutory, common law, intentional tort and equitable claims) arising from or relating to the products, the interpretation or application of these Terms and Conditions of Product Sales or the breach, termination or validity thereof, the relationships which result from these Terms and Conditions of Product Sales (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories hereto), or Solido Designs or any of its Affiliates’ advertising or marketing (collectively, a “Claim”) WILL BE RESOLVED, UPON THE ELECTION OF ANY OF SOLIDO DESIGNS, CUSTOMER OR THE THIRD PARTIES INVOLVED, EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. If arbitration is chosen, it will be conducted pursuant to the Rules of the American Arbitration Association. If arbitration is chosen by any party with respect to a Claim, neither Solido Designs nor Customer will have the right to litigate that Claim in court or to have a jury trial on that Claim or to engage in pre-arbitration discovery, except as provided for in the applicable arbitration rules or by agreement of the parties involved. Notwithstanding any choice of law provision included in these Terms and Conditions of Product Sales, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitration will take place exclusively in Prince William County, Virginia. Any court having jurisdiction may enter judgment on the award rendered by the arbitrator(s). Each party involved will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Notwithstanding anything to the contrary contained herein, all matters pertaining to the collection of amounts due to Solido Designs arising out of sales hereunder will be exclusively litigated in court rather than through arbitration.

Miscellaneous

Customer may not assign these Terms and Conditions of Product Sales, or any of its rights or obligations herein without the prior written consent of Solido Designs. Subject to the restrictions in assignment contained herein, these Terms and Conditions of Product Sales will be binding to the benefit of the parties hereto and their successors and assigns. No provision of this Agreement will be deemed waived, amended or modified by either party unless such waiver, amendment or modification is in writing and signed by both parties. The relationship between Solido Designs and Customer is that of supplier of agent and not that of employer/employee, partnership or joint venture. If any term or condition of this Agreement is found by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable, the same shall not affect the other terms or conditions hereof or thereof or the whole of this Agreement. Notices provided under this Agreement will be given in writing and deemed received upon the earlier of actual receipt or three (3) days after mailing if mailed postage prepaid by regular mail or airmail to the address stated below, or one (1) day after such notice is sent by courier or facsimile transmission. Any delay or failure by either party to exercise any right or remedy will not constitute a waiver of that party to thereafter enforce such rights.